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RecallWatchMedical Device Safety
Class IIOngoingZ-0413-2026

Trividia Health, Inc. recalls Good Neighbor Pharmacy

Trividia Health, Inc.Ft Lauderdale, FL, United StatesReported Nov 5, 2025 · 8 months ago
Legal News Analyst ·

Reason for recall

Manufacturing defect causing LCD display issues with missing or partial segments (ghosting) that can result in misreading glucose values, potentially leading to inappropriate treatment decisions for diabetes management.

Affected product

Check your device

Enter a lot, serial, REF, or UDI number from your device's label to check it against this recall's listed codes.

Affected products & lots

  • Good Neighbor Pharmacy, TRUE METRIX Self Monitoring Blood Glucose Meter. Model/Catalog Number:RE4011-01
    Catalog # Number
    400 affected lots
    T13908301T13908302T13908303T13908304T13908305T13908306T13908307T13908308
    +392 moreT13908309T13908310T13908311T13908312T13908313T13908314T13908315T13908316T13908317T13908318T13908319T13908320T13908321T13908322T13908323T13908324T13908325T13908326T13908327T13908328T13908329T13908330T13908331T13908332T13908333T13908335T13908336T13908337T13908338T13908339T13908340T13908341T13908342T13908343T13908344T13908345T13908346T13908347T13908348T13908349T13908350T13908351T13908352T13908353T13908354T13908355T13908356T13908357T13908358T13908359T13908360T13908361T13908362T13908363T13908364T13908365T13908366T13908367T13908368T13908369T13908370T13908371T13908372T13908373T13908374T13908375T13908376T13908377T13908378T13908379T13908380T13908381T13908382T13908383T13908384T13908385T13908386T13908387T13908388T13908389T13908390T13908391T13908392T13908393T13908394T13908395T13908396T13908397T13908398T13908399T13908400T13909501T13909502T13909503T13909504T13909505T13909506T13909507T13909508T13909509T13909510T13909511T13909512T13909513T13909514T13909515T13909516T13909517T13909518T13909519T13909520T13909521T13909522T13909523T13909524T13909525T13909526T13909527T13909528T13909529T13909530T13909531T13909532T13909533T13909534T13909535T13909536T13909537T13909538T13909539T13909540T13909541T13909542T13909543T13909544T13909545T13909546T13909547T13909548T13909549T13909550T13909551T13909552T13909553T13909554T13909555T13909556T13909557T13909558T13909559T13909560T13909561T13909562T13909563T13909564T13909565T13909566T13909567T13909568T13909569T13909570T13909571T13909572T13909573T13909574T13909575T13909576T13909577T13909578T13909579T13909580T13909581T13909582T13909583T13909584T13909586T13909587T13909588T13909589T13909590T13909591T13909592T13909593T13909594T13909595T13909596T13909597T13909598T13909599T13909600T13909981T13909982T13909983T13909984T13909985T13909987T13909988T13909989T13909990T13911201T13911203T13911204T13911205T13911206T13911207T13911208T13911209T13911210T13911211T13911212T13911213T13911214T13911215T13911216T13911217T13911219T13911220T13911221T13911222T13911223T13911224T13911225T13911226T13911227T13911228T13911229T13911230T13911231T13911232T13911233T13911236T13911237T13911238T13911239T13911240T13911241T13911242T13911243T13911244T13911245T13911246T13911247T13911248T13911249T13911250T13911251T13911252T13911253T13911254T13911255T13911256T13911257T13911258T13911259T13911260T13911261T13911262T13911263T13911264T13911265T13911266T13911267T13911268T13911269T13911270T13911271T13911272T13911273T13911274T13911275T13911276T13911277T13911278T13911279T13911280T13911281T13911282T13911283T13911284T13911285T13911286T13911287T13911288T13911289T13911290T13911291T13911292T13911293T13911294T13911295T13911296T13911297T13911298T13911299T13911300T13911501T13911502T13911503T13911504T13911505T13911506T13911507T13911508T13911509T13911510T13911511T13911512T13911513T13911514T13911515T13911516T13911517T13911518T13911519T13911520T13911521T13911522T13911523T13911524T13911525T13911526T13911527T13911528T13911529T13911530T13911531T13911532T13911533T13911534T13911535T13911536T13911537T13911538T13911539T13911540T13911541T13911542T13911543T13911544T13911545T13911546T13911547T13911548T13911549T13911550T13911551T13911552T13911553T13911554T13911555T13911556T13911557T13911558T13911559T13911560T13911561T13911562T13911563T13911564T13911565T13911566T13911567T13911568T13911569T13911570T13911571T13911572T13911573T13911574T13911575T13911576T13911577T13911578T13911579T13911580T13911581T13911582T13911583T13911584T13911585T13911586T13911587T13911588T13911589T13911590T13911591T13911592T13911593T13911594T13911595T13911596T13911597

What the firm is doing

Trividia Health notified consignees on about 10/07/2025 via email, letter and press release. Distributors were instructed to examine inventory for affected meters by reviewing the lot number printed on the outer case/shipper label or on the side of the Product's box. Affected units were directed to be returned per normal return procedures. Additionally, they were instructed to notify customers of the recall and request that they return affected units to the distributor. Pharmacists/DME Providers were instructed to examine inventory for affected meters reviewing the lot number in the same manner as distributors. Affected units in inventory or units received from patients, were requested to be returned per normal return procedures or call Trividia Health Customer Service Department. Pharmacists/DME Providers were instructed to advise patients with affected units to return them directly to their pharmacy and follow normal return procedures or contact Trividia Health Customer Care. Health Care Professionals were instructed to determine if they or their patients have affected meters by obtaining the lot number printed on the side of the Product's box or locating the meter's serial number on the back of the meter. Call Trividia Health Customer Care Department to determine if they or their patients have affected Product. Process affected meters per normal return procedures through the respective distributor. Advise patients to contact Trividia Health Customer Care Department to return affected units. Patients are asked to return the affected units directly to their pharmacy or place of purchase for replacement or contact Trividia Health Customer Care. Diabetes users were instructed to determine whether any affected meters are on hand in the same manner as health care professionals. Then call Trividia Health Customer Care Department to determine if affected Product and arrange for its return. Return the affected Product directly to your pharmacy or place of pu

DistributionShow details

US Nationwide distribution in the states of NY, VA, FL, OH, CA, KY, NC.

Class IIWhat this means

Use of the product may cause temporary or medically reversible adverse health consequences.

Sources & references

Source: U.S. FDA openFDA device enforcement reports. This summary is informational and may lag or differ from the official record. Always verify against the FDA before acting.

Taylor Coteus
Legal News Analyst

Taylor Coteus is RecallWatch's Legal News Analyst, covering FDA medical-device enforcement and patient-safety litigation. He reviews every recall against the FDA's official openFDA record before it is published and is responsible for corrections and editorial accuracy.

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