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RecallWatchMedical Device Safety
Class IIOngoingZ-0881-2026

Philips North America LLC recalls Incisive CT

Philips North America LlcCambridge, MA, United StatesReported Dec 10, 2025 · 7 months ago
Legal News Analyst ·

Reason for recall

If the screws of tube heat exchanger on the rotating scanner are not tightened well after replacing. This component may become detached and make contact with other components located within the Incisive CT systems during rotation. Other components could be damaged due to the contact with the tube heat exchanger.

Affected product

Check your device

Enter a lot, serial, REF, or UDI number from your device's label to check it against this recall's listed codes.

Incisive CT; Software Version Number: 4.5, 5.0, 5.1;

Lot / code information

Model
728143
UDI
00884838085015
Serial #
500092, 500202, 500309, 500376, 500574, 500265 — +1094 moreShow all
500092, 500202, 500309, 500376, 500574, 500265, 500264, 510051, 500034, 500544, 500543, 500548, 500046, 500168, 500064, 500110, 500111, 500102, 500145, 500178, 500255, 500217, 500211, 500216, 500225, 33009, 500242, 500252, 500222, 500282, 33005, 500301, 33001, 33035, 33039, 33002, 33003, 33007, 33013, 33047, 33011, 33008, 33015, 33020, 33010, 33046, 33017, 33019, 33049, 33016, 33024, 33006, 33025, 33034, 33041, 33038, 33031, 33042, 33033, 33037, 33045, 33012, 500032, 500073, 500138, 500308, 33023, 500443, 500410, 500412, 500557, 500038, 500069, 500332, 500397, 510056, 500091, 500135, 510028, 510029, 500591, 500123, 500087, 500136, 500103, 500116, 500105, 500056, 500125, 500041, 500089, 500200, 500152, 500219, 500256, 500213, 500307, 510001, 500233, 500371, 500370, 500377, 510030, 510032, 510031, 500360, 510005, 510020, 500329, 500361, 500436, 500457, 500406, 500465, 500525, 500535, 510027, 500523, 33043, 500028, 500024, 500122, 500173, 510095, 500374, 500003, 500020, 500052, 500075, 500118, 500149, 500150, 500134, 500146, 500218, 500223, 500232, 500299, 500311, 500394, 500435, 500463, 33028, 500480, 500078, 500157, 500153, 500229, 500276, 500310, 500300, 500318, 500336, 500347, 500423, 500372, 500357, 500597, 500351, 500363, 500414, 500390, 500448, 500598, 500399, 500405, 500428, 500391, 500524, 500498, 500422, 500526, 500542, 500541, 500565, 500575, 500578, 500592, 500585, 500593, 500586, 500604, 500581, 500577, 500393, 500210, 500296, 510050, 510026, 500049, 500067, 500076, 500081, 500249, 500368, 500415, 500426, 500522, 500550, 500554, 500569, 500567, 500494, 500187, 500129, 500161, 500175, 500156, 500186, 500141, 500142, 500143, 500144, 500160, 500155, 500185, 500204, 500181, 500182, 500191, 500190, 500201, 500228, 500220, 500221, 500272, 500235, 500237, 500262, 500267, 500268, 500250, 500278, 500275, 500284, 500285, 500287, 500288, 500286, 500293, 510009, 510002, 500334, 510010, 510015, 510016, 500400, 510019, 500438, 510022, 500468, 500442, 510035, 510024, 500458, 510044, 510034, 500528, 500527, 500540, 510037, 510049, 510055, 510060, 510057, 510048, 510066, 510064, 510068, 510065, 510070, 510078, 510071, 510067, 500601, 500576, 500603, 500596, 500617, 510073, 510074, 510075, 510082, 500607, 500606, 500594, 500599, 510076, 510077, 500605, 510081, 510079, 500608, 500609, 500610, 500612, 500611, 510080, 500613, 510083, 510090, 500179, 500195, 500258, 510008, 500384, 510017, 510023, 500483, 500440, 510061, 500446, 500471, 500532, 500556, 500568, 500031, 500159, 500074, 500240, 500615, 500002, 500035, 500040, 500158, 500427, 500043, 500097, 500263, 510059, 500205, 500382, 500184, 500274, 500344, 500392, 500203, 500407, 510069, 500128, 500460, 500238, 500080, 500563, 500126, 500207, 500206, 500338, 510036, 510041, 510038, 510042, 510063, 510062, 510058, 500564, 500572, 500449, 510091, 510088, 510094, 500171, 33032, 33026, 33027, 33044, 33036, 500183, 500188, 500194, 500059, 500403, 500245, 500248, 500051, 500189, 500589, 500172, 500433, 500199, 500402, 500176, 500177, 500552, 500614, 500196, 500424, 500010, 500044, 500227, 500226, 500036, 500047, 500079, 500096, 500409, 500212, 500106, 500241, 500488, 500461, 500472, 500314, 500328, 500339, 500375, 500333, 500487, 500470, 500476, 500071, 500082, 500060, 500099, 500121, 500113, 500120, 500163, 500124, 500215, 500251, 500253, 500254, 500257, 500247, 500273, 500269, 500270, 500271, 500279, 500320, 500356, 500343, 500313, 500321, 500316, 500322, 500324, 500373, 500359, 500330, 500364, 500401, 500459, 500383, 500319, 500350, 510013, 500469, 500416, 500473, 500489, 33029, 500533, 500545, 510052, 500546, 500549, 500553, 500551, 500559, 500618, 33030, 33040, 500083, 500132, 500467, 500478, 500445, 500108, 500112, 500164, 500244, 500331, 500341, 500342, 500386, 500385, 500434, 500451, 500479, 500570, 500571, 500583, 500584, 500590, 500600, 500001, 500004, 500013, 500012, 500014, 500039, 500011, 500054, 500017, 500058, 500045, 500055, 500493, 500197, 500090, 500127, 500131, 500303, 500621, 500346, 500302, 500306, 500353, 500352, 500378, 500354, 500395, 500413, 500623, 500619, 500624, 500622, 500337, 500349, 500450, 500464, 500455, 500490, 500456, 500437, 500482, 500486, 500558, 500562, 500484, 500474, 500485, 500497, 500491, 500495, 500496, 500492, 500616, 500588, 500555, 500561, 500566, 500154, 500139, 500162, 500231, 500539, 500066, 500008, 500026, 500109, 500048, 500137, 500068, 500100, 500367, 500379, 500107, 500305, 500209, 510011, 500174, 500345, 500224, 500214, 510006, 500234, 500239, 510003, 500323, 500326, 500325, 510018, 510033, 500521, 510021, 33022, 500444, 500602, 500317, 500019, 500023, 500018, 500029, 500061, 500104, 500169, 500430, 500208, 500198, 500180, 510004, 510007, 500348, 500595, 500130, 500167, 500114, 500165, 500166, 500312, 510072, 500042, 510025, 500429, 500513, 530001, 530003, 530002, 530004, 530269, 530032, 530008, 530007, 530059, 530005, 530006, 530010, 530009, 530078, 530317, 530062, 530060, 530051, 530044, 530047, 530063, 530054, 530045, 530113, 530015, 530014, 530020, 530026, 530019, 530011, 530013, 530017, 530041, 530018, 530016, 530021, 530056, 530070, 530061, 530057, 530022, 530028, 530024, 530025, 530027, 530023, 530353, 530030, 530038, 530029, 530031, 530012, 530043, 530195, 530033, 530034, 530042, 530037, 530036, 530048, 530053, 530035, 530046, 530171, 530039, 530064, 530040, 530049, 530067, 530071, 530084, 530068, 530052, 530079, 530050, 530082, 530066, 530074, 530058, 530055, 530075, 530069, 530081, 530136, 530073, 530086, 530083, 530065, 530077, 530076, 530072, 530093, 530104, 530094, 530091, 530112, 530085, 530080, 530097, 530087, 530099, 530330, 530176, 530092, 530089, 530174, 530280, 530103, 530316, 530117, 530244, 530102, 530107, 530109, 530300, 530118, 530098, 530241, 530090, 530130, 530088, 530101, 530100, 530131, 530126, 530125, 530114, 530111, 530105, 530106, 530120, 530116, 530096, 530134, 530407, 530121, 530319, 530139, 530127, 530140, 530095, 530115, 530129, 530108, 530142, 530138, 530144, 5301 …
Model
728144
UDI
00884838105508
Serial #
552070, 552094, 34415, 34010, 552036, 550138 — +1235 moreShow all
552070, 552094, 34415, 34010, 552036, 550138, 550133, 552051, 550320, 550076, 550319, 550190, 550230, 550231, 550374, 550126, 34002, 34006, 34007, 34025, 34026, 34018, 34023, 34031, 34033, 34032, 34038, 34041, 34042, 34040, 34051, 34047, 34050, 34049, 34052, 34053, 34054, 34056, 34057, 34055, 34060, 34058, 34059, 34064, 34066, 34072, 34067, 34068, 34071, 34074, 34073, 34078, 34079, 34075, 34077, 34082, 34081, 34083, 34085, 34088, 34090, 34086, 34092, 34091, 34093, 34089, 34112, 34095, 34103, 34097, 34100, 34106, 34102, 34101, 34105, 34111, 34117, 34119, 34116, 34134, 34131, 34133, 34122, 34132, 34137, 34135, 550243, 34126, 34149, 34146, 34128, 34150, 34164, 34162, 34165, 34168, 34169, 34174, 34179, 34187, 34190, 34198, 34195, 34193, 34203, 34191, 34201, 34206, 34208, 34163, 34152, 34160, 34221, 34218, 34226, 34235, 34223, 34240, 34229, 34251, 34153, 34175, 34257, 34259, 34260, 34263, 34265, 34267, 34276, 34277, 34282, 34280, 34279, 34281, 34285, 34294, 34315, 34301, 34324, 34327, 34325, 34289, 34338, 34326, 34337, 34351, 500452, 550016, 550040, 34001, 34151, 34004, 550035, 34166, 552133, 552034, 550165, 550216, 550218, 550242, 34254, 34306, 552086, 500507, 500537, 550027, 550029, 34044, 550090, 550154, 34129, 550295, 34196, 34156, 34209, 550122, 552135, 552134, 550476, 550019, 552002, 500520, 552000, 510040, 510043, 500536, 550000, 550014, 552017, 550088, 550053, 550089, 552005, 552021, 552043, 550132, 550127, 550105, 550160, 550179, 550292, 550262, 550263, 550264, 550271, 550158, 552029, 552056, 552057, 552058, 552067, 552076, 552075, 552074, 550299, 550361, 550343, 550257, 550304, 550244, 550429, 550413, 550193, 550278, 550256, 550261, 550313, 550297, 552114, 552118, 552117, 552115, 552121, 552110, 552090, 552109, 552105, 552081, 550394, 550431, 550446, 550430, 550455, 550497, 550500, 550481, 550444, 550482, 550451, 550443, 550432, 550485, 550463, 552125, 552129, 552128, 552131, 552130, 552126, 552123, 552127, 550504, 550506, 550513, 550507, 550412, 34043, 34065, 34084, 34061, 34180, 34186, 34211, 34212, 34273, 34317, 34349, 552085, 500502, 510039, 550092, 550104, 550162, 550181, 550185, 550200, 550298, 552104, 34274, 552111, 55400406110846, 500283, 550453, 500340, 500499, 550093, 550096, 34142, 34108, 34161, 34177, 34194, 34219, 34246, 34255, 550251, 34217, 34252, 34147, 34127, 550203, 550296, 550234, 550266, 34157, 550300, 550291, 550248, 34176, 34253, 550301, 34239, 34224, 34227, 34216, 34309, 550111, 550147, 550163, 550362, 550280, 550201, 550202, 550307, 550281, 550283, 550284, 550235, 550387, 550496, 550333, 550414, 550347, 550462, 550419, 550404, 550399, 550356, 550461, 550420, 550458, 550511, 552006, 552007, 552009, 552016, 550091, 552023, 552037, 550353, 550210, 550228, 550240, 552101, 550403, 550489, 550135, 550366, 550021, 552020, 552032, 550087, 550123, 550155, 550418, 550302, 550509, 550078, 550503, 552052, 540020, 540021, 552050, 541001, 550221, 550222, 550223, 550224, 552054, 550253, 552060, 552059, 552062, 550273, 550287, 550288, 550289, 552069, 550439, 550324, 550325, 552065, 550318, 550317, 550322, 552113, 552001, 550017, 550055, 552026, 550252, 552038, 552040, 552042, 550173, 34118, 552048, 34171, 34233, 55400406111117, 34319, 552031, 552030, 552053, 550293, 552071, 552073, 550043, 550141, 550115, 34110, 34121, 550058, 34062, 34104, 550180, 34145, 34272, 550211, 550229, 34238, 34249, 55400406111136, 550464, 550465, 550466, 550473, 550474, 550469, 550470, 55400406111636, 550099, 550175, 550378, 550415, 552116, 550457, 550039, 550067, 550424, 550233, 550006, 550411, 550396, 550428, 550003, 34063, 550101, 552049, 550151, 550440, 550512, 550110, 550192, 550352, 55400406111064, 550114, 550308, 550448, 552033, 552046, 500259, 510046, 500511, 552047, 550310, 34237, 550422, 550427, 550477, 550479, 550478, 550501, 552100, 550062, 550048, 550456, 552098, 55400406111276, 34395, 552082, 550425, 34370, 34361, 34369, 34365, 34360, 550226, 550225, 550407, 550232, 550249, 34284, 34346, 552061, 55400406111221, 55400406111210, 55400406111211, 55400406111437, 55400406111438, 55400406111457, 55400406111458, 552066, 554173, 500514, 550184, 552044, 550209, 550217, 550337, 55400406111026, 500504, 550102, 550433, 550524, 552004, 34286, 550270, 550486, 500517, 500519, 550024, 550206, 550207, 550214, 552083, 552084, 552099, 550144, 552024, 552027, 550294, 550338, 55400406111115, 552119, 550212, 500501, 500506, 550065, 500516, 550001, 550005, 550025, 550066, 550034, 550157, 550050, 550309, 550326, 550059, 550134, 550204, 550069, 550452, 550402, 550176, 550236, 550174, 550186, 550130, 550150, 550140, 550164, 550213, 550363, 550306, 550265, 550312, 550305, 550468, 500358, 550026, 550032, 34008, 550046, 34009, 34028, 550051, 34022, 34037, 34034, 34027, 34046, 34016, 34024, 34184, 34069, 34039, 34048, 552015, 550070, 34199, 34087, 34183, 34036, 34124, 552039, 34120, 34144, 34140, 34123, 34138, 34173, 34172, 34215, 34241, 34188, 34189, 34185, 34220, 34231, 34222, 34232, 34214, 34234, 34230, 34243, 34225, 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550113, 5501 …

What the firm is doing

On October 23, 2025 URGENT Medical Device Correction letters were sent to customers. Actions to be taken: 1. Please continue to use your system in accordance with its intended use and do not stay in the scan room when scanning. 2. Circulate this URGENT Medical Device Correction letter to all users of this device so that they are aware of the issue. 3. Place this URGENT Medical Device Correction with your system documentation and ensure the letter is in a place likely to be seen/viewed. 4. Please complete and return the attached response form to Philips promptly and no later than 30 days from receipt. Completing this form confirms receipt of the URGENT Medical Device Correction letter, understanding of the issue, and required actions to be taken. Philips will contact you to schedule a time for a Field Service Engineer (FSE) to visit your site to inspect the tube heat exchanger screws and correct the loosen screw if necessary (reference FCO72800842). Please be assured that maintaining a high level of safety and quality is our highest priority. If you need any further information or support concerning this issue, please contact your local Philips Customer Care Solutions center: For North America, contact the Customer Care Solutions Center {1-800-722-9377, 8AM - 8PM EST, Monday-Friday).

DistributionShow details

Worldwide distribution - US Nationwide and the countries of Albania, Algeria, Angola, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Belgium, Bhutan, Bolivia, Bosnia-Herz., Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, C¿te D'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Dominican Rep, Ecuador, Egypt, El Salvador, Ethiopia, France, FrenchPolynesia, Georgia, Germany, Greece, Guadeloupe, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Lao, Latvia, Lebanon, Lesotho, Libya, Lithuania, Macedonia, Malaysia, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Palestine, Panama, Papua Nw Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, R¿union, Romania, Russian Fed., Rwanda, Saint Kitts, Saint Lucia, Saudi Arabia, Serbia, Sint Maarten (D, Slovakia, South Africa, South Korea, Spain, St.Pier,Miquel., Sweden, Switzerland, Syria, Taiwan, Tanzania, Thailand, Trinidad,Tobago, Tunisia, T¿rkiye, Turkmenistan, Ukraine, United Kingdom, Utd.Arab.Emir., Uzbekistan, Venezuela, Vietnam, Yemen.

Class IIWhat this means

Use of the product may cause temporary or medically reversible adverse health consequences.

Sources & references

Source: U.S. FDA openFDA device enforcement reports. This summary is informational and may lag or differ from the official record. Always verify against the FDA before acting.

Taylor Coteus
Legal News Analyst

Taylor Coteus is RecallWatch's Legal News Analyst, covering FDA medical-device enforcement and patient-safety litigation. He reviews every recall against the FDA's official openFDA record before it is published and is responsible for corrections and editorial accuracy.

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