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RecallWatchMedical Device Safety
Class IIOngoingZ-2169-2025

Medtronic, Inc. recalls Medtronic CareLink SmartSync Device Manager

Medtronic, Inc.Mounds View, MN, United StatesReported Jul 30, 2025 · 11 months ago
Legal News Analyst ·

Reason for recall

In prior SmartSync application versions, the Abort button stopped the test that was selected. During an induction test, there was a limited window of time for the user to abort a therapy, thereby limiting the user's ability to cancel a high voltage therapy delivery.

Affected product

Check your device

Enter a lot, serial, REF, or UDI number from your device's label to check it against this recall's listed codes.

Medtronic CareLink SmartSync Device Manager, Model Number 24967A with the following software components: 1. Cobalt Crome application, Software Model Number D00U005; 2. Claria Amplia Compia application, Software Model Number D00U009; 3. Evera MRI application, Software Model Number D00U010; 3. Visia AF application, Software Model Number D00U011; 5. Viva Brava Evera application, Software Model Number D00U012;

Lot / code information

Model
, D00U003
GTIN
00763000002039, Updated Software Version 6.5.5; 2. Software
Model
, D00U004
GTIN
00763000002046, Updated Software Version 6.5.5; 3. Software
Model
, D00U005
GTIN
00763000002053, Updated Software Version 9.5.2; 4. Software
Model
, D00U006
GTIN
00763000397852, Updated Software Version 4.4.6; 5. Software
Model
, D00U007
GTIN
00763000397869, Updated Software Version 4.4.6; 6. Software
Show 12 more code fields
Model
, D00U008
GTIN
00763000397876, Updated Software Version 3.5.5; 7. Software
Model
, D00U009
GTIN
00763000397883, Updated Software Version 3.4.2; 8. Software
Model
, D00U010
GTIN
00763000397890, Updated Software Version 3.4.2; 9. Software
Model
, D00U011
GTIN
00763000397906, Updated Software Version 3.4.2; 10. Software
Model
, D00U012
GTIN
00763000397913, Updated Software Version 3.4.2; 11. Software
Model
, D00U022
GTIN
00763000544300, Updated Software Version 3.7.5

What the firm is doing

An URGENT MEDICAL DEVICE CORRECTION NOTIFICATION letter dated 6/18/25 was sent to customers. Customer Actions: "Update SmartSync (to version 4.2.3 or higher). Refer to release notes provided by your local Medtronicrepresentative for update instructions. If needed, Medtronic representatives are available to work with you toinstall or update the SmartSync application(s) on your tablet. See Appendix for instructions on how to verify thesoftware update is complete. "Sign and return the enclosed confirmation form and share this notice with those who need to be aware withinyour organization or with any organization where SmartSync may be in use. Questions regarding this informationshould be directed to the local Medtronic Representative or Medtronic Programmer Technical Services at 800-638-1991, Option 1.

DistributionShow details

Worldwide - US Nationwide distribution.

Class IIWhat this means

Use of the product may cause temporary or medically reversible adverse health consequences.

Sources & references

Taylor Coteus
Legal News Analyst

Taylor Coteus is RecallWatch's Legal News Analyst, covering FDA medical-device enforcement and patient-safety litigation. He reviews every recall against the FDA's official openFDA record before it is published and is responsible for corrections and editorial accuracy.

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